User manual PLEXTOR 4220

[. . . ] Model PX-W4220Ti Internal and PX-W4220Te External CD ReWritable Drive Operation Manual February 1999 FCC NOTICE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee interference will not occur in a particular installation. [. . . ] If possible, check the manual that came with the CD-ROM disc and see if the use of a soundboard is recommended or required. If you have a sound board and can hear an audio CD when it is played, but PX-RW 4/2/20 OPERATION MANUAL 43 CHAPTER 12 -- Troubleshooting cannot hear sound when you play a CD-ROM disc, you may have configured your sound board incorrectly. Check the troubleshooting section of your sound board manual for further advice. If you have a sound board, but you cannot hear an audio CD when it is played, check the following: Improper/Missing Audio Cable If you use a sound board, you must connect the sound board to your CD-RW drive with an audio cable. If you have a soundboard and CD-RW drive but lack an audio cable, contact one of the locations listed on page 60 for information on where to purchase a cable. Device Drivers Need to Be Updated If you can hear an audio CD in your CD-RW drive when it is in CD-Audio play mode (see Chapter 11), but you cannot hear an audio CD with another music CD utility (e. g. , Animotion's MCS CDMaster, CorelCD), your device drivers may need to be updated. Sound Board Volume Low If when playing an audio CD, you do not hear sound even though everything appears to be functioning normally (busy light on drive flickers, the time counter on your audio CD utility is advancing), you may have the mixer settings for your sound board set too low. Each sound board has different settings for each input source, including one for CD-Audio. Run your sound board's mixer program and verify that the volume is turned up. Bad Sound Board Audio Cable If you have verified that you have made the proper cable connections between your drive and sound board, and you have the correct device drivers installed but you still do not hear sound when playing an audio CD, the problem may rest with your audio cable. You can check to see if this is the case by doing the following: 1) Unplug the audio cable from the rear of your PlexWriter drive. 2) Plug a set of headphones or speakers that you know are good into the jack on the front of the drive. If you can now hear music, you may conclude that you do, in fact, have a bad audio cable. 44 PX-RW 4/2/20 OPERATION MANUAL CHAPTER 12 -- Troubleshooting Symptoms · Cannot view PhotoCD discs · Can read only first session of a multisession disc · Receive error messages while reading PhotoCD images Your PlexWriter drive is capable of reading Kodak PhotoCD multisession discs if you use the appropriate device drivers and you run a PhotoCD viewing program (e. g. , Adaptec, Kodak's PhotoCD Access). Possible Causes and Solutions Device Drivers Need to Be Updated If you purchased a SCSI card in a Plextor kit, contact Plextor Technical Support for device driver information. If you purchased your SCSI card separately, please contact the manufacturer of that card. Bad PhotoCD Disc If you can see a list of files from your PhotoCD (after issuing a DIR command), but cannot read them, or experience errors while reading them, you may have a bad PhotoCD disc. If it works, you should have the defective disc replaced. Symptoms · Invalid drive specification · No device found · No SCSI interface board found or no response from SCSI interface board · No drives in use Additional Symptom · Error appears upon initial installation of the CD-RW drive and device driver software Possible Causes and Solutions Improper SCSI Device Driver Installation Your computer needs a SCSI software device driver to link the SCSI interface board to the CD-RW drive. If this driver cannot be loaded properly, an error message will normally be displayed on the screen. Watch as the CONFIG. SYS file executes, and look for an error message to appear. You can press the Control and S keys simultaneously to freeze the display in order to read the error message (use the Control and S combination again to continue). PX-RW 4/2/20 OPERATION MANUAL 45 CHAPTER 12 -- Troubleshooting If the SCSI device driver cannot be loaded properly, either a software or hardware conflict exists. Software conflicts are generally caused by memory managers; hardware conflicts by two peripherals vying for the same address space. Software Conflict with Other Device Drivers The SCSI interface board normally designates the device driver as the first device driver loaded by the computer. When the computer has a memory manager (e. g. , HIMEM. SYS, 386MAX. SYS, or QEMM. SYS), in most cases the memory manager is loaded first and the device driver loaded directly thereafter. [. . . ] Over the past decade, SKC has developed a reputation as an innovator in compact disc and CD-ROM technology. In 1992, it was the second company to begin shipments of double speed CD-ROM drives. In 1994, it was the first company to begin shipments of half-height quad speed CD-ROM drives. In early 1995, SKC was the first company to ship a six speed CD-ROM drive. [. . . ]