User manual HP SURESTORE 5200EX OPTICAL DISK DRIVES

[. . . ] HP SureStore 5200ex Optical Disk Drive User's Guide Edition 1 HP Part No. C1114-90015 Printed in: Greeley, CO USA © Copyright February 1998 Notice This document contains information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. The information contained in this document is subject to change without notice. [. . . ] Call 1-800-752-0900 for the location of your nearest authorized Hewlett-Packard dealer. To contact a Hewlett-Packard sales representative, see Table A-2 for a list of addresses and phone numbers of HP sales offices. To phone HP Direct call 1-800-538-8787; or write to HP Direct at the following address: HP Direct Hewlett-Packard P. O. Box 58195 Santa Clara, California 95052 See Table A-1 for a list of basic supplies and accessories Table A-1 Basic Supplies and Accessories Item 5. 2- and 4. 7-Gbyte Optical Disks Rewritable optical disk (2, 048 bytes/sector, 5. 2 Gbytes, single disk) Rewritable optical disk (2, 048 bytes/sector, 5. 2 Gbytes, 8-pack) Write-once optical disk (2, 048 bytes/sector, 5. 2 Gbytes, single disk) 88147J C6299J 88146J HP Part Number A-2 Appendix A Supplies and Customer Support Supplies and Customer Support Item Write-once optical disk (2, 048 bytes/sector, 5. 2 Gbytes, 8-pack) Rewritable optical disk (1, 024 bytes/sector, 4. 7 Gbytes, single disk) Rewritable optical disk (1, 024 bytes/sector, 4. 7 Gbytes, 8-pack) Write-once optical disk (1, 024 bytes/sector, 4. 7 Gbytes, single disk) Write-once optical disk (1, 024 bytes/sector, 4. 7 Gbytes, 8-pack) 2. 6- and 2. 3-Gbyte Optical Disks Rewritable optical disk (1, 024 bytes/sector, 2. 6 Gbytes, single disk) Rewritable optical disk (1, 024 bytes/sector, 2. 6 Gbytes, 8-pack) Write-once optical disk (1, 024 bytes/sector, 2. 6 Gbytes, single disk) Write-once optical disk (1, 024 bytes/sector, 2. 6 Gbytes, 8-pack) Rewritable optical disk (512 bytes/sector, 2. 3 Gbytes, single disk) Rewritable optical disk (512 bytes/sector, 2. 3 Gbytes, 8-pack) Write-once optical disk (512 bytes/sector, 2. 3 Gbytes, single disk) Write-once optical disk (512 bytes/sector, 2. 3 Gbytes, 8-pack) HP Part Number C6298J 88143J C2589J 88145J C2591J 92280F C2589F 92290F C2591F 92279F C2588F 92289F C2590F Supplies and Customer Support Appendix A A-3 Supplies and Customer Support Supplies and Customer Support Item SCSI Cables HP Part Number 50-Pin Low-Density to 50-Pin High Density, male-to-male 1. 0 m (3. 3 ft. ) bail to thumb screw 1. 5 m (4. 9 ft. ) bail to thumb screw 0. 9 m (2. 9 ft. ) thumb screw to thumb screw 1. 5 m (4. 9 ft. ) thumb screw to thumb screw SCSI Terminators 50-pin active high-density (molded) Disk Cleaners RA-2 Manual Disk Cleaner ProDisk Corporation US Tel. (612) 439-6202 Fax (612) 439-5946 (approximately US$30) KA-1 Automatic Disk Cleaner ProDisk (see above) (approximately US$559) Documents User's Guide (replacement or additional) C1114-90015 N/A C2904A K2296 K2297 K2294 K2295 N/A A-4 Appendix A Supplies and Customer Support Hewlett-Packard Customer Support Hewlett-Packard Customer Support If your drive fails during the warranty period, and the suggestions in this user's guide and accompanying documentation do not solve your problem: · Consult the Quick FAX or HP FIRST (FAX information Retrieval Support Technology) facsimile assistance services. The phone numbers are under "Faxback Services" on the next page. Consult one of the computer/modem connectivity services available, such as America Online or CompuServe. The phone numbers are under "Electronic Support Services" later in this appendix. Contact your authorized HP dealer distributor · · NOTE Before calling, please record the following information and have it ready when you contact your service representative: Supplies and Customer Support - model number of the drive - serial number of the drive - brand and model of your host computer SCSI adapter - host computer operating system - any software package you are using to manage storage on the drive Should you need additional support, call the Customer Support Center in your region. FAX, electronic services and support center numbers are given on the following pages. If your drive fails after the warranty period, contact your authorized HP dealer/distributor or the nearest HP sales and service office. Customers in the US and Europe can use a credit card for phone assistance. For details, see "Telephone Support After Warranty" in this appendix. Faxback Services Quick FAX and HP FIRST are automated systems that FAX requested product information and/or technical support documents to you. These faxback services are available 24 hours. Appendix A A-5 Supplies and Customer Support Hewlett-Packard Customer Support Simply dial the FAX number from a touch tone telephone or Group 3 facsimile machine and follow the voice prompts that guide you to select an index of available support an product documents. Asia-Pacific Australia China Hong Kong India Indonesia Japan Korea Malaysia Netherlands New Zealand Singapore Taiwan Thailand Europe Austria Belgium Dutch French Denmark Finland France 0800 11906 800 17043 800 10453 0800 13134 05 905900 0660 8128 (03) 9272 2627 (8610)-6505 5280 2506 2422 +91 11 682 6041 (21) 352 2044 (3) 3335-8622 (02) 769-0543 (03) 290 2478 0800 22 2420 (09) 356 6642 (65) 291-7951 (02) 719 5589 (02) 661 3511 A-6 Appendix A Supplies and Customer Support Hewlett-Packard Customer Support Germany Italy Netherlands Norway Spain Sweden Switzerland German French United Kingdom Other locations in Europe (toll line) North and South America and Canada All other countries (to the US) 0130 810 061 1678 59020 06 022 2420 800 11319 900 993123 020 795743 0800 55 1526 0800 55 1527 0800 960271 +31 20 681 5792 Supplies and Customer Support (800) 368-9673 or (970) 635-1510 (970) 635-1510 Electronic Support Services For 24-hour access to information over your modem, refer to the following listings. On-line Service Providers Technical information is available on CompuServe and America Online. (Compuserve and America Online are not operated by Hewlett-Packard. ) CompuServe America Online HP systems Forum, Go HPSYS HP forum, Go HPSTOR Appendix A A-7 Supplies and Customer Support Hewlett-Packard Customer Support AccessHP and Support on the World Wide Web Product and support information is available on the Hewlett-Packard web site: Product information - www. hp. com Support - www. hp. com/isgsupport/optical/index. html Telephone Support During Warranty To speak with someone for technical assistance within the hardware warranty of your product, call a support representative at the location appropriate to your location as listed below. NOTE Before calling, please record the following information and have it ready when you contact your service representative: - model number of the drive - serial number of the drive - brand and model of your host computer SCSI adapter - host computer operating system - any software package you are using to manage storage on the drive US - America's Customer Support Center Monday - Friday, 7am - 5pm Mountain Time (970) 635-1000 Europe - European Customer Support Center Monday - Friday, 8:30am - 5pm Netherlands Time Austria Belgium Dutch French Denmark Finland 0660 6386 Germany Netherland 0180 5 25 81 43 020 606 8751 22 11 6299 01 441 7199 902 321 123 08 619 2170 02 626 8806 02 626 8807 3929 4099 0203 47288 Norway Portugal Spain Sweden A-8 Appendix A Supplies and Customer Support Hewlett-Packard Customer Support France Ireland Italy 04 50 43 9853 01 622 5525 02 26410350 Switzerland United Kingdom 0848 80 11 11 0171 512 5202 English language support from other European countries: +44 171 512 5202 Asia-Pacific - HP Customer Support Center Australia China 8:30 - 17:30 Mon-Fri 8:30 - 17:30 Mon-Fri (03) 9272-8000 (8610) 62625666 x5602, 5609, 5611, 5612 (8610) 62 61 4174 (8610) 62 61 4175 (8610) 62 61 4176 (3) 3335-8338 (02) 3270-0700/ 080-999-0700 (toll free) (09) 356-6640 (65) 271-7233 (02)717-9609 Supplies and Customer Support Japan Korea New Zealand Singapore Taiwan 9:00 - 1200 13:00 - 17:00 Mon-Fri 8:30 - 1900 Mon-Fri 8:30 - 16:00 Wed AEST 9:00 - 17:00 Mon - Fri 8:30 - 17:30 Mon - Fri Elsewhere in the World to the US (970) 635-1000 Appendix A A-9 Supplies and Customer Support Hewlett-Packard Customer Support Telephone Support After Warranty NOTE Before calling, please record the following information and have it ready when you contact your service representative: - model number of the drive - serial number of the drive - brand and model of your host computer SCSI adapter - host computer operating system - any software package you are using to manage storage on the drive North and South America and Canada Using your VISA, MasterCard, or American Express call: (800) 810-0130 - Per incident fee of $25. 00 charged to your credit card. (900) 555-1800 - $2. 50 per minute up to a maximum of $25. 00 per incident. You must be 18 years of age or have parental permission to call this number. Prices are subject to change without notice. Europe Call the numbers listed in the "Telephone Support Under Warranty" section. Please have a credit card, PO number, or billing address ready. Elsewhere in the World Contact your authorized HP dealer/distributor or the nearest HP sales and service office. Additional Telephone Support Singapore Customer Care-Line for End-Users (65) 272-5300 A-10 Appendix A Supplies and Customer Support Hewlett-Packard Customer Support HP Reseller Locator Numbers US Canada Mexico and South America (800) 752-0900 (800) 387-3867 (305) 267-4220 Supplies and Customer Support Appendix A A-11 Supplies and Customer Support Warranty Warranty HP PRODUCT C1114J DURATION OF WARRANTY One Year 1. HP warrants HP hardware, accessories and supplies against defects in materials and workmanship for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. HP warrants that HP software will not fail to execute its programming instructions, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects. [. . . ] In normal use the enclosure of the optical drives prevents the laser beam from escaping outside of the product. The jukeboxes were type approved in Finland for laser safety by the National Board of Labour Protection. The safety class of the products was defined according to the resolution No 472/1985 of the Council of State and the standard EN 60825. The use of the product otherwise than specified in the user's manual may expose the user to laser radiation exceeding safety class 1. [. . . ]