User manual HP STORAGEWORKS ESL9000 TAPE LIBRARY

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Manual abstract: user guide HP STORAGEWORKS ESL9000 TAPE LIBRARY

Detailed instructions for use are in the User's Guide.

[. . . ] user guide hp StorageWorks ESL9000 series tape library Sixth Edition (April 2003) Part Number: 243491-026 Product Regulatory Series ID Number: ED1002 This guide describes procedures for operating, maintaining, and troubleshooting the HP StorageWorks ESL9000 Series tape library. © Hewlett-Packard Company, 2003. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information, which is protected by copyright. [. . . ] The Unload Drive command continues until completed unless you press the Abort button to stop the operation. HP StorageWorks ESL9000 Series Tape Library User Guide 87 Operator Commands Unloading the Load Port The Unload Imp/Exp command moves a tape cartridge from the load port to an available storage bin. This option must be invoked after inserting a tape into the load port whenever the library Auto Load feature is disabled. See "Configuring Library Options"on page 79. Note: You can also use the Move Cartridge command to unload the load port. This command is especially useful if the destination of the move is important. For more information about the Move Cartridge command, see "Moving Cartridges" on page 85. To unload the load port: 1. If it becomes necessary to stop the Unload command, press the Abort button. 88 HP StorageWorks ESL9000 Series Tape Library User Guide Maintenance and Troubleshooting 5 This chapter provides troubleshooting and maintenance information for the HP StorageWorks ESL9000 Series tape library. Sections in this chapter include: Troubleshooting Common Problems, page 90 Maintaining Tape Cartridges, page 98 Cleaning Tape Drives, page 100 Using HP StorageWorks Library and Tape Tools, page 102 HP StorageWorks ESL9000 Series Tape Library User Guide 89 Maintenance and Troubleshooting Troubleshooting Common Problems This section describes problems you might encounter during the setup and operation of the HP StorageWorks ESL9000 Series tape library. Several of these problems produce error messages on the control panel called sense data values. Sense data value messages consist of a number and a description of the error. For a complete list of sense data values, see Appendix C, "Sense Data Values. " The troubleshooting information in this section includes the following topics: Start Up Problems Control Panel Problems Robotics Problems Operating Problems Tape Drive Problems Start Up Problems Table 14 lists corrective actions for problems that might occur during start-up. If the problems persist, contact your authorized service provider. Table 14: Start Up Problems Problem The library does not power on. Corrective Action Make sure the power cord is connected to a grounded electrical outlet. Make sure that the power distribution assembly (left rear corner of cabinet) circuit breaker is on. Make sure that the power switch behind the slide panel just below the control panel is on. The library or tape drives do not respond on the SCSI bus. Make sure each SCSI device on the same SCSI bus has a unique address and the last device is properly terminated 90 HP StorageWorks ESL9000 Series Tape Library User Guide Maintenance and Troubleshooting Table 14: Start Up Problems (Continued) Problem During initialization, the library reports "Not Ready. " One or more tape drives fail to spin up during start-up. Corrective Action Determine the failure type by checking any previous error codes returned to the host computer. Make sure the correct number of drives is specified in the library's configuration. Make sure the hot-swap switch is set correctly on the drives that did not spin up. The library starts up in standby mode. Press the Standby button to verify that the library switches to on-line mode. You can use the control panel to select either on-line or standby mode at powerup. Control Panel Problems Table 15 lists corrective actions for control panel problems. If the problems persist, contact your authorized service provider. Table 15: Control Panel Problems Problem The control panel is blank. Corrective Action Make sure the power cord is connected to a grounded electrical outlet. Make sure that the power distribution assembly (left rear corner of cabinet) circuit breaker is on. Make sure that the power switch behind the slide panel just below the control panel is on. Touch the GUI control panel to bring it out of sleep mode. The control panel does not respond to touch. An error message is displayed. Contact your authorized service provider. Write down the details of the error message, including the SK, ASC, and ASCQ numeric values. See Appendix C, "Sense Data Values, " for instructions about resolving the error. HP StorageWorks ESL9000 Series Tape Library User Guide 91 Maintenance and Troubleshooting Robotics Problems Table 16 lists corrective actions for robotics problems. Table 16: Robotics Problems Problem The robot does not move at powerup. Corrective Action Make sure that all internal packing materials (shipping brackets, foam pads, and tie wraps) have been removed. [. . . ] UNABLE TO PICK CARTRIDGE Cartridge was sensed in front gripper sensor, but was unable to seat cartridge in the rear gripper sensor. Check that gripper sensors are working and/or that tape was ejected far enough. Retry the command. 0B 0B 80 80 0B 0D 0B 80 10 0B 0B 81 81 01 04 0B 81 05 0B 81 51 0B 82 04 132 HP StorageWorks ESL9000 Series Tape Library User Guide Sense Data Values Table 26: Sense Data Values (Hexadecimal) (Continued) Sense Key 0B ASC 82 ASCQ 05 Message Name/Description ROTARY BACK FAILURE The rotary move to the back position failed. EXTENSION INVALID ACTUATOR START POSITION Extension axis position is unknown. [. . . ]

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