User manual HP STORAGEWORKS COMMAND VIEW EVA SOFTWARE

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Manual abstract: user guide HP STORAGEWORKS COMMAND VIEW EVA SOFTWARE

Detailed instructions for use are in the User's Guide.

[. . . ] HP StorageWorks Command View EVA user guide Part number: T3724­96084 Fifth edition: June 2007 Legal and notice information © Copyright 2004, 2007 Hewlett-Packard Development Company, L. P. Consistent with FAR 12. 211 and 12. 212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U. S. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. [. . . ] If the array is not responding, the Storage System Not Responding page opens. Click Path test to determine if the management server has a valid path to any of the array controller's host ports. The output of Path test lists all controller host ports, identifying the master port and listing a command status state for each port. NOTE: The Path test output identifies the controller host ports by the controller world wide name, not the host port world wide ID. The command status states are: · Ready--Commands can be accepted. · Busy--A command is currently being processed and no other commands can be accepted. · Waiting--The send-diagnostic part of the command has been processed, but the receive-diagnostic part has not. · Not Available--The controller software version does not support the Command Status state option. HP Command View EVA will recover the connection when the array is able to respond to management commands. If this problem occurs frequently or does not resolve itself after a short period of time, contact HP Support for assistance. HP recommends that you save a screen capture of the Path test output for further analysis by HP Support. Evact. exe The evact. exe tool diagnoses path communication issues between HP Command View EVA and the EVA disk arrays. HP does not recommend the use of evact. exe to monitor path communications on an ongoing basis. Error messages in the user interface Symptom: When performing tasks in the user interface, an error message such as This page cannot be displayed may appear. For more information, see the browser settings in the HP Command View EVA installation guide. If the browser settings are correct, refresh the browser: · In Internet Explorer, press Ctrl+F5. The error message should no longer appear. 40 Troubleshooting HP Command View EVA Failed communication link to iSCSI devices Symptom: Several boxes on the iSCSI Controller Properties window display unavailable or unknown. This may indicate that the communication link between HP Command View EVA and the iSCSI device is down. If the ping is successful, click Refresh on the iSCSI Controller Properties window to refresh the communication status. If the state does not change, ensure that the Fibre Channel ports of the iSCSI controller(s) are zoned with the host ports of the EVA(s). Failed connection warning for empty controller host ports Symptom: The Connection state box on the Controller Properties window displays Connection failed for an empty host port. Solution: Insert an optical loop-back connector into the empty host port. For more information about optical loop-back connectors, contact your HP-authorized service provider. Failed entities reported on the disk enclosure Symptom: Failed entities on a disk enclosure may cause a red X to appear on the entire shelf in the Navigation pane. Solution: Use the following information to help determine the entity that is causing the failure. Failed transceiver (or GBIC) The symptoms of a failed transceiver (or GBIC) are: · The controller event log contains the following entries: · 0d8d9011 <Transceiver error> · 0df00011 <Status Change on one or more drive enclosures> · 09d50005 <Transitioned to Single Port on Fibre State> · The Disk Enclosure Properties window displays the following information: · On the Power tab, the operational state displays Good. · On the I/O-Comm tab, the operational state of the I/O modules displays Bad or Not Installed. Failed I/O module The symptoms of a failed I/O module are: · The controller event log contains the following entries: · 0ddd9311 <A drive enclosure I/O module error has occurred. > · 061e4c13 <An HSV210 Controller has detected only one port of a Fibre Channel service. > · 0df00011 <Status change of one or more drive enclosures. > · The Disk Enclosure Properties window displays the following information: · On the Power tab, the operational state displays Good. [. . . ] A named group of virtual disks selected from one or more disk groups so that they replicate to the same destination, fail over together if a member virtual disk fails, and preserve write order within the group. An HP StorageWorks disk array product that allows pooled disk capacity to be presented to hosts as one or more variably sized physical devices. An EVA consists of disks, controllers, cables, power supplies, and controller software. Storage system, virtual array, and storage array are other names for an EVA. [. . . ]

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