User manual AVIRA ANTIVIR SECURITY MANAGEMENT CENTER-SMC

[. . . ] www. avira. com User Manual Avira SMC Security Management Center More Than Security Chapter 1. About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1. 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 2 Structure of the Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1. 3 Signs and Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] The configuration of Alert Manager is carried out in the Configuration window, which has two tabs as described below. General Settings In this tab you enter the addresses for Email Notification and Network Notification (via Netsend). The specific types of message and event will then be set in the Rules Settings tab. Email Address Email address of the recipient, for example the administrator or the collective address for system administration, so that more team members receive the message. The name of the computer on which the message should appear, for example the network administrator's computer. Computer Name Avira GmbH Avira Security Management Center 39 Configuration Rules Settings In this tab you can configure (enable) up to ten rules for messages. The following options are available: Multiple of Event Level The number of events necessary for a message to be sent. The message will be sent if any level of event is met (All, including Information) or for a certain level (Critical, Warning). The message is sent to an email address (Email) or to a computer via Netsend (Network) or both (All). Event Type Notification 5. 6 Updating Avira SMC It is very important to keep your software up to date and to make sure the components' versions are compatible. You can easily update Avira SMC's components: SMC Frontend, SMC Server with all its services and the SMC Agents. Avira SMC has an Internet connection to the Avira GmbH public servers and is able to download and install available SMC updates. In order to perform Avira SMC updates, you need an Internet connection and you have to open the necessary ports in your network firewall. During installation of updates, the connection to SMC Server will be interrupted and the SMC Frontend must be closed. Apart from executing direct updates, the Security Management Center supports automatic updates: · · via the Internet Update Manager or through scheduled update tasks (see Creating a Server Update Task ­ Page 42), if the automatic mode is inactive. 40 Avira Security Management Center Avira GmbH Configuration 5. 6. 1 Updating SMC Server and Frontend In order to perform update commands and tasks, without using the Internet Update Manager, you have to disable the Automatic mode from the Server Configuration window. Performing Direct Updates Right-click Avira Security Management Center Frontend and select Update. Select Server/Execute for immediate server update ­ OR ­ Select Update frontend. The following message appears: ­ for Server update: ­ for Frontend update: Confirm with Yes and close SMC Frontend if necessary. The Avira SMC connects to the Internet, downloads the update files from the Avira GmbH server and installs them. Restart SMC Frontend and connect to SMC Server (see Starting SMC Frontend and Connecting to SMC Server ­ Page 15). Updating via the Internet Update Manager Expand the Internet Update Manager node, right-click Avira Security Management Center Frontend or Avira Security Management Center Server and select Update now. The Internet Update Manager Status window shows the update progress. Avira GmbH Avira Security Management Center 41 Configuration Creating a Server Update Task You can use update tasks for regular SMC Server updates. Right-click Avira Security Management Center Frontend and select Update/ Server/Schedule. You can modify the task settings at any time from the context menu (see below). 5. 6. 2 Displaying and Changing Update Tasks for SMC Server Right-click Avira Security Management Center Frontend and select Update/ Show tasks. The details for the update server task are displayed in the Details panel (see Displaying Tasks for Software Packs or for SMC Server ­ Page 68). Make the changes and save the task again. 5. 6. 3 Updating SMC Agents To update SMC Agents over the entire network or on a certain group: Right-click Security Environment or the group node and select Commands/ Avira SMC Agent/Update agent. To update SMC Agents on a certain computer: Right-click the Avira SMC Agent under the computer node in the Security Environment and select Commands/Update agent. The SMC Agent update can also be scheduled, by pressing the button Schedule this command in the Commands window. [. . . ] An explorer window will allow you to navigate on your server and to select a name and a location for the backup archive, as . zip file. A message appears at the end of the backup process, telling you how to use the archive if necessary: 82 Avira Security Management Center Avira GmbH Troubleshooting 8. 3 MMC Error when Installing SMC Agent Cause The option Use simple file sharing (Recommended) is activated in the Windows menu Control Panel/Folder Options/View, Advanced Settings. Thus, no administrator right is possible any more and the SMC Agent cannot be installed. Solution Remove the check symbol to deactivate the option. 8. 4 Software Pack IDs If the Frontend displays the message "Missing software package with ID. . . ", it means that SMC has detected an Avira product on the client computer, which is not integrated in the Software Repository or it has an outdated version. The software IDs are the following: 3 30 31 51 71 91 111 121 200 201 SMC Agent AntiVir Windows Server German AntiVir Windows Server English UNIX Server UNIX Workstation UNIX MailGate UNIX WebGate UNIX Updater for SMC AntiVir Windows Workstation German AntiVir Windows Workstation English Avira GmbH Avira Security Management Center 83 Products Supported by Avira SMC 9 9. 1 Products Supported by Avira SMC Supported Avira Products Avira Security Management Center currently supports the following Avira products, which must be purchased separately. [. . . ]