User manual AT&T 964

[. . . ] 1 USER'S MANUAL Part 2 Four-Line Intercom Speakerphone 964 Please also read Part 1 ­ Important Product Information © 2000 Advanced American Telephones. 850002940 Issue 1AT&T 6/00 Para recibir este manual en español, por favor llame al 1 800 222-3111. AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones. CONTENTS BEFORE YOU BEGIN . . . . . . . . . . . . . . . . . . . . . . . . 3 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Features List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Audible Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Turn Toll Saver On or Off . . . . . . . . . . . . . . . . . . . 24 Erase All Settings and Return the Phone to Default Settings. . . . . . . . . 24 TELEPHONE OPERATION. . . . . . . . . . . . . . . . . 25 Making or Answering a Call . . . . . . . . . . . . . . . . 26 Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Call Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Line-In-Use Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Switch Between Lines . . . . . . . . . . . . . . . . . . . . . . . . . 30 Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Flash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Temporary Tone Dialing . . . . . . . . . . . . . . . . . . . . . . . 31 Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Transfer a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Table/Desk Installation . . . . . . . . . . . . . . . . . . . . . . . . . 8 Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Convenience Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 SET UP SYSTEM FEATURES . . . . . . . . . . . . . 15 Change Display Language. . . . . . . . . . . . . . . . . . . 16 Set the Time/Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Assign an Extension Number to Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Turn COVM Indicator On or Off for Each Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Turn the Ringer On or Off for Each Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Select the Ringer Type. . . . . . . . . . . . . . . . . . . . . . . . 17 Set Delay Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Turn Line Usage On or Off for Each Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Assign the Prime Line (Line Preference) . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Assign the Line Group for this Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Turn Auto-Mute On or Off. . . . . . . . . . . . . . . . . . 19 Set the Dial Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Set the Flash Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Turn Hold Reminder On or Off. . . . . . . . . . 20 Program Home and Local Area Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Set Your Phone for Single Phone Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Program the Day and Night Times for Auto-Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Program Ring Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Program Message Length. . . . . . . . . . . . . . . . . . . . 22 Turn Message Alert On or Off . . . . . . . . . . . . 22 Turn the Monitor On or Off . . . . . . . . . . . . . . . 22 Turn D-TAD Intercept On or Off. . . . . . . . 22 Set Auto-Attendant Pickup Delay. . . . . . . . 23 Program Remote Password. . . . . . . . . . . . . . . . . 23 Set Your Phone to be the Centrex Console Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Program the Centrex Console Delayed Ring Time . . . . . . . . . . . . . . . . . . . . . . . . . . 23 DIRECTORY OPERATION. . . . . . . . . . . . . . . . . . 33 Storing Names and Numbers in the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Storing a Pause in a Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Storing a Temporary Tone Signal in a Directory Number . . . . . . . . . . . . . . . . . . . 35 Storing a Flash in a Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Reviewing Information Stored in the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Changing Directory Entries. . . . . . . . . . . . . . . . 36 Dialing a Number from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Removing a Name and Number from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . 37 Removing All Entries from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 INTERCOM OPERATION. . . . . . . . . . . . . . . . . . . 38 Basic Intercom Operations. . . . . . . . . . . . . . . . . . 39 Making an Intercom Call with the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Making an Intercom Call with the Speakerphone or Headset . . . . . . . . . . . . . . 40 Answering an Intercom Call. . . . . . . . . . . . . . . 40 Making a Single-phone Page . . . . . . . . . . . . . . . 40 1 CONTENTS Answering a Single-phone Page . . . . . . . . . . 40 Switching Between an Intercom Call and a Single-phone Page. . . . . . . . . . 41 Ending an Intercom or Page Call . . . . . . . . . 41 Paging All Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Answering an All Page . . . . . . . . . . . . . . . . . . . . . . . . . 41 Making an Intercom Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 BEFORE YOU BEGIN ANSWERING SYSTEM Auto-Attendant Operation . . . . . . . . . 57 Turn Auto-Attendant Function On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Auto-Attendant Sequence for Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Reviewing an Auto-Attendant Outgoing Message . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Recording an Auto-Attendant Outgoing Message . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Removing an Auto-Attendant Outgoing Message . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using Multiple Auto-Attendants. . . . . . . . . . 60 · CALLER ID OPERATION. . . . . . . . . . . . . . . . . . . 43 Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Calls Received on Two or More Lines Simultaneously . . . . . . . . . . . . . 45 Message Waiting and NEW CALLS Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Removing Calls from Call List . . . . . . . . . . . . 48 Dialing a Number from Call List. . . . . . . . . 49 Saving a Number from Call List to the Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Time/Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Reset COVM Indicator. . . . . . . . . . . . . . . . . . . . . . . . 50 ANSWERING SYSTEM Remote Operation. . . . . . . . . . . . . . . . . . . . . . 61 Connect with the Answering System . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Remote Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 · ADDING A FAX MACHINE. . . . . . . . . . . . . . . . 63 Multi-Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Single Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Using a Fax Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 · ANSWERING SYSTEM (D-TAD) Operation. . . . . . . . . . . . . . . . . . . . . . 51 Turning the Answering System On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Entering D-TAD Mode . . . . . . . . . . . . . . . . . . . . . . . . 52 Reviewing the Outgoing Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Recording an Outgoing Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Erasing the Outgoing Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Monitoring Incoming Calls. . . . . . . . . . . . . . . . . 53 Listening to Your Messages. . . . . . . . . . . . . . . . . 53 Removing Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Recording a Memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Two-Way Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Audible Message Alert. . . . . . . . . . . . . . . . . . . . . . . . . 56 Toll Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 IN CASE OF DIFFICULTY. . . . . . . . . . . . . . . . . . 65 EXPANDING THE 964 SYSTEM . . . . . . . . 69 Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Private Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 · · · · CENTREX OPERATION. . . . . . . . . . . . . . . . . . . . . 71 Setup Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Enabling the Console Phone . . . . . . . . . . . . . . . 71 Console Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Setting Ring Delay Duration. . . . . . . . . . . . . . . . . . 72 Answering a Delayed Ring . . . . . . . . . . . . . . . . . . . 72 Picking Up Another Station's Line. . . . . . 72 · · INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 · Check to be sure your box contains: 1 Telephone 1 Handset 1 Handset cord 1 Mounting base 2 Seven-foot line cords 1 Eight-inch line cord 1 Power adapter 1 Warranty insert 1 9V battery 1 User's Manual You must have a modular telephone jack and an electrical outlet not controlled by a wall switch near where you're installing the phone. The total length of telephone wiring used in this system is important. [. . . ] Any phone with the Do Not Disturb (DND) feature activated will not receive a page. An intercom call or single-phone page automatically activates the speakerphone on the receiving phone. You can deactivate the speakerphone by lifting the handset. Basic Intercom Operations INTERCOM PAGE Any two stations connected to Line 1 can ring each other. Lets you "announce" over the speaker of the phone you're calling. PAGE Lets you "announce" to all 964 phones in the system at the same time (All Page). CONFERENCE Lets you connect another intercom call with an outside line. * Deactivate Auto-Mute to answer a page ­OR -­ Mute this phone while using Room Monitor Announce over the speaker to the phone you are calling ­OR -­ Activate Room Monitor Making an Intercom Call with the Handset 1 Press I and lift the handset. The screen displays: Use with p to announce to all 964 phones Activate speakerphone or headset Connect an intercom call with an outside line, or connect two calls using outside lines Ring another 964 phone connected to Line 1 2 Dial the extension number of the party you wish to reach. If that extension is set to Do Not Disturb, you will hear short beeps. NOTE: The intercom call is automatically cancelled if you do not dial an extension within 10 seconds. NOTE: When you direct an intercom call to one extension, any extension in the system can answer the call. 38 39 INTERCOM OPERATION Making an Intercom Call with the Speakerphone or Headset 1 2 Press I. Refer to the screen display and follow Step 2 under "Making an Intercom Call with the Handset. " INTERCOM OPERATION Switching Between an Intercom Call and a Single-phone Page When making an intercom call, press p to switch the call to a singlephone page. When making a single-phone page, press I to switch the call to the intercom. Answering an Intercom Call When you receive an intercom call you will hear a repeating double-ring pattern and your screen displays ICM with the extension number of the caller. Answer the intercom call by lifting the handset, or by pressing I, K or h to take the call hands-free. Ending an Intercom or Page Call Hang up or press K or h again. Paging All Phones 1 Press p t. The screen displays: 2 3 2 Dial the extension number of the party you wish to reach. Speak toward the telephone or into the headset microphone. Press and release K or h to disconnect. Answering a Single-phone Page Auto-Mute Off When your extension receives a page, the phone beeps and the speakerphone is automatically activated. If you are on the headset, you can answer the page by simply speaking through the headset. Answering an All Page NOTE: Only one extension can answer an All Page. When you receive an All Page, your phone beeps and the screen shows the paging extension: Auto-Mute On The MUTE light will be on. Lift the handset or press m to temporarily deactivate Auto-Mute and answer the page. To end, press and release K or h. 40 41 INTERCOM OPERATION Making an Intercom Conference Call 1 2 3 4 Make or answer a call. Press and release I and enter the extension number of the third party. To end an intercom conference call, hang up. Indicates unreviewed Caller ID information or voice mail messages Access Caller ID information for calls coming in on other lines Store a number from call history in the directory, save directory names and numbers, and save options settings CALLER ID OPERATION NOTE: You cannot put an intercom conference call on hold. Room Monitor You can activate the speaker of another phone to monitor sounds in that room. 3 Press and release m if you don't want sounds on your end to be heard. The party at the extension being monitored will hear a beep as with any page, signaling that the speakerphone has been activated. [. . . ] (See "Recording an Auto-Attendant Outgoing Message" for instructions. ) If you do not record your directory of extension assignments, callers who do not know the extension of the party they wish to reach will be transferred to all extensions and then dropped if their call is not picked up within three minutes. (See "Auto-Attendant Sequence for Callers" for more details. ) © 2000 Advanced American Telephones. 850004052 Issue 1AT&T 6/00 Make a Conference Call Place the first call on hold, then dial the third party. Transfer a Call to Another 964 Phone Press t, dial the extension where you're transferring the call, then hang up. DIRECTORY OPERATION (pages 33-37) Enter Directory Mode Press D. [. . . ]