User manual AT&T 955

[. . . ] 955_00_1ATT CIB #change 10/24/02 9:48 AM Page ii © 2000 Advanced American Telephones. 850004037 Issue 1AT&T 8/00 955_00_1ATT CIB #change 10/24/02 9:48 AM Page iii 1 REVISED FINAL 10/24/02 USER'S MANUAL Part 2 Four-Line Intercom Speakerphone 955 Please also read Part 1 ­ Important Product Information Para recibir este manual en español, por favor llame al 1 800 222-3111. AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones. 955_00_1ATT CIB #change 10/24/02 9:48 AM Page 1 CONTENTS BEFORE YOU BEGIN . . . . . . . . . . . . . . . . . . . . . . . . 3 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Features List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Audible Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Switch Between Lines . . . . . . . . . . . . . . . . . . . . . . . . . 27 Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Flash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Temporary Tone Dialing . . . . . . . . . . . . . . . . . . . . . . . 28 Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Transfer a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Low Battery Indicator . . . . . . . . . . . . . . . . . . . . . . . . . 29 INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Table/Desk Installation . . . . . . . . . . . . . . . . . . . . . . . . . 8 Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Convenience Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 SET UP SYSTEM FEATURES . . . . . . . . . . . . . 15 Change Display Language. . . . . . . . . . . . . . . . . . . 16 Set the Time/Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Assign an Extension Number to Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Turn COVM Indicator On or Off for Each Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Turn the Ringer On or Off for Each Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Select the Ringer Type. . . . . . . . . . . . . . . . . . . . . . . . 17 Set Delay Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Turn Line Usage On or Off for Each Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Assign the Prime Line (Line Preference) . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Assign the Line Group for this Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Turn Auto-Mute On or Off. . . . . . . . . . . . . . . . . . 19 Set the Dial Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Set the Flash Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Turn Hold Reminder On or Off. . . . . . . . . . 20 Program Home and Local Area Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Set Your Phone to be the Centrex Console Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Program the Centrex Console Delayed Ring Time . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Erase All Settings and Return the Phone to Default Settings. . . . . . . . . 21 SPEED DIAL OPERATION . . . . . . . . . . . . . . . . 30 Storing a Name and a Number in a Speed Dial Location . . . . . . . . . . . . . . . . . . . . . . 31 Reviewing Information Stored in a Speed Dial Location. . . . . . . . . . . . . . . . . . . . . . 32 Editing Information Stored in a Speed Dial Location. . . . . . . . . . . . . . . . . . . . . . . . . 32 Making a Speed Dial Call. . . . . . . . . . . . . . . . . . . . . 32 Removing Information from a Speed Dial Location. . . . . . . . . . . . . . . . . . . . . . . . . 32 DIRECTORY OPERATION. . . . . . . . . . . . . . . . . . 33 Storing Names and Numbers in the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Storing a Pause in a Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Storing a Temporary Tone Signal in a Directory Number . . . . . . . . . . . . . . . . . . . 35 Storing a Flash in a Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Reviewing Information Stored in the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Changing Directory Entries. . . . . . . . . . . . . . . . 37 Dialing a Number from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Removing a Name and Number from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . 38 Removing All Entries from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 TELEPHONE OPERATION. . . . . . . . . . . . . . . . . 22 Making or Answering a Call . . . . . . . . . . . . . . . . 23 Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Call Privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Line-in-Use Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 INTERCOM OPERATION. . . . . . . . . . . . . . . . . . . 39 Basic Intercom Operations. . . . . . . . . . . . . . . . . . 40 Making an Intercom Call with the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Making an Intercom Call with the Speakerphone or Headset . . . . . . . . . . . . . . 41 1 955_00_1ATT CIB #change 10/24/02 9:48 AM Page 2 CONTENTS Answering an Intercom Call. . . . . . . . . . . . . . . 41 Making a Single-phone Page . . . . . . . . . . . . . . . 41 Answering a Single-phone Page . . . . . . . . . . 41 Switching Between an Intercom Call and a Single-phone Page. . . . . . . . . . 42 Ending an Intercom or Page Call . . . . . . . . . 42 Paging All Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Answering a System-wide Page . . . . . . . . . . . 42 Making an Intercom Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 CALLER ID OPERATION. . . . . . . . . . . . . . . . . . . 44 Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Calls Received on Two or More Lines Simultaneously . . . . . . . . . . . . . 46 Message Waiting and NEW CALL Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Removing Calls from Call List . . . . . . . . . . . . 49 Dialing a Number from Call List. . . . . . . . . 50 Saving a Number from Call List to the Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Time/Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Reset COVM Indicator. . . . . . . . . . . . . . . . . . . . . . . . 51 ADDING A FAX MACHINE. . . . . . . . . . . . . . . . 52 Using a Fax Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 IN CASE OF DIFFICULTY. . . . . . . . . . . . . . . . . . 53 EXPANDING THE 955 SYSTEM . . . . . . . . 56 Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Private Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 CENTREX OPERATION. . . . . . . . . . . . . . . . . . . . . 58 Setup Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Enabling the Console Phone . . . . . . . . . . . . . . . 58 Console Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Setting Ring Delay Duration. . . . . . . . . . . . . . . . . . 59 Answering a Delayed Ring . . . . . . . . . . . . . . . . . . . 59 Picking Up Another Station's Line. . . . . . 59 INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 2 955_00_1ATT CIB #change 10/24/02 9:48 AM Page 3 BEFORE YOU BEGIN · Check to be sure your box contains: 1 Telephone 1 Handset 1 Handset cord 1 Mounting base 2 Seven-foot line cords 1 Eight-inch line cord 1 Power adapter 1 Warranty insert 1 9V battery 1 User's Manual You must have a modular telephone jack and an electrical outlet not controlled by a wall switch near where you're installing the phone. The total length of telephone wiring used in this system is important. [. . . ] The phone redials the number you just called, and continues up to 10 times until the other line rings, or until you cancel Auto Redial. When you hear the line ringing or the other party answers, lift the handset or press K or h to complete the call and speak with the other party. If you don't complete the call, the phone disconnects after 30 seconds. To cancel Auto Redial, press any button (except Volume + or -). Auto Redial 26 955_00_1ATT CIB #change 10/24/02 9:48 AM Page 27 TELEPHONE OPERATION Hold Press and release H. The light of the line on hold flashes, and a double-beep sounds every 30 seconds to remind you the call is on hold. (To turn off the reminder beep, see "Turn Hold Reminder On or Off" in SET UP SYSTEM FEATURES. ) You can replace the handset in the cradle without disconnecting the call. To release Hold, press and release the LINE button of the call on hold. NOTE: The system automatically disconnects a call on hold after 20 minutes. To keep a call on hold longer than 20 minutes, release Hold before 20 minutes and then place the call on hold again. NOTE: If a line is in use, pressing I or p will place the line on hold and activate the intercom. Switch Between Lines 1 2 Press and release H to keep a call on the first line. Press and release the LINE button of another line to make or answer another call. NOTE: If you switch lines without pressing H first, you will drop the call. Mute This feature lets you mute the telephone so that you can hear the other party, but the other party can't hear you. NOTE: Switching from handset to speakerphone or headset, or from speakerphone or headset to handset, changing lines, and putting a call on hold also cancel Mute. Use F instead of the switchhook to activate telephone company subscriber services such as Call Waiting or Three-Way Calling. To adjust the length of the Flash signal, see "Set the Flash Time" in SET UP SYSTEM FEATURES. Flash 27 955_00_1ATT CIB #change 10/24/02 9:48 AM Page 28 TELEPHONE OPERATION Temporary Tone Dialing If you have dial pulse (rotary) service, you can change from dial pulse to touch tone dialing during a call by pressing t. This is useful if you need to send touch tone signals for access to telephone banking or longdistance services. 3 After you hang up, the phone automatically returns to rotary service. Conference Calls This feature lets you set up a three-party call by using two lines at the same time. To talk privately with one party: 1 Press H to place both lines on hold. To drop one line: Press the LINE button of the party you want to keep. NOTE: Occasionally, the far-end parties on a conference call might not hear one another. 28 955_00_1ATT CIB #change 10/24/02 9:48 AM Page 29 TELEPHONE OPERATION Transfer a Call You can transfer a call you answer to any other 955 phone. Once you transfer a call, it can be picked up at any other 955 phone, not just at the extension you called. Hang up. Your phone reminds you with a double-beep every 30 seconds when a transferred call has not been answered. To answer a transferred call, pick up the handset or press the LINE button of the call to use the speakerphone or headset. You will know an incoming call is a transferred call by the distinctive long rings. [. . . ] To clear, see "Reset COVM Indicator" in CALLER ID OPERATION. 55 955_00_1ATT CIB #change 10/24/02 9:49 AM Page 56 EXPANDING THE 955 SYSTEM When you combine two or more 955 phones you create an interacting system where phones share lines. NOTE: All 955 features work as described earlier in this manual. Line Groups When phones share lines, Line-in-use lights let users at different extensions know when a specific line is in use. For accurate Line-in-use lights, the same lines must be connected to each extension in the Line Group, and they must have the same incoming telephone number at each extension. The chart below shows 12 extensions, each sharing the first three lines, but being assigned to different Line Groups based on other shared or private lines. Lines in System L1 ICM 11 ICM 12 ICM 13 ICM 14 ICM 15 ICM 16 ICM 17 ICM 18 ICM 19 ICM 20 ICM 21 ICM 22 L2 L3 L4 L5 L6 56 Intercom Stations 955_00_1ATT CIB #change 10/24/02 9:49 AM Page 57 EXPANDING THE 955 SYSTEM Private Lines You can use the fourth line on each station as a private line. [. . . ]